To initiate an order, send us a WhatsApp request with the items you'd like to purchase. We'll promptly reach out to guide you through the checkout process. Should you encounter any challenges, don't hesitate to contact our customer service team for assistance. Your satisfaction is our priority.
We accept payment via Instapay methods, ensuring a secure and convenient checkout experience. If you have any specific payment-related inquiries, please reach out to us, and we'll be happy to assist you.
As stated in our refund policy, we do not offer refunds on purchases. However, if you receive a damaged or defective item, please contact us immediately, and we'll assist you in resolving the issue. Please review our refund policy for more details.
Yes, we are committed to ethical sourcing practices. Our gold jewelry is sourced from reputable suppliers who adhere to strict ethical and environmental standards. We prioritize sustainability and responsible sourcing throughout our supply chain.
Yes, we do offer customization services for jewelry. If you have specific preferences or designs in mind, please contact our customer service team, and we'll be delighted to assist you in creating a personalized piece that reflects your unique style. We're here to bring your vision to life and ensure your satisfaction with our customized jewelry offerings.
You can reach our customer support team via email at > Email :
Info@Soligold.com or through our contact form on the website. We're here to assist you with any questions, concerns, or inquiries you may have, so don't hesitate to get in touch.
If you have any other questions that are not addressed in our FAQ section, please feel free to reach out to us. We're here to provide you with the information and support you need to make your shopping experience with us enjoyable and hassle-free.